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January 15, 2008


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Regarding "Microsoft Excel 2000, 2002, 2003 and 2007". I don't think Microsoft have delivered manuals for years...just help files. Manuals are now for third parties to write. Personally I buy manuals for most software I use. I DO like it as a reference. Also, movies are good but they need to be updated as fast as the software or they become confusing when the interface is different from the what I am working with. A technical forum is great. I'm watching a few out there right now and find them very useful.

Ryan Sasaki

Thanks for the comments.

I agree that technical forums are terrific. When I do a google search for software (or other) problems those are the first sources I hit up.

The key to technical forums, in my opinion is a good group of power users who are not associated with (nor work for) the software company. They seem to really drive these forums. Not always, but often.


I prefer a mix of technical notes, practical examples, movies and electronic manuals. The point is thesy all have their strengths and weaknesses and people have different preferences. Essentially they have to be well written, clear and precise, short as possible and for people like me simple as possible

Ryan Sasaki

Thanks for your comments Malcolm.

A mix is ideal and I think that's what we try to offer. Alas, there are so many different applications and workflows to highlight and not enough bodies to write, record, and produce them!

Short is the ideal because people don't want to read a 40 page document or watch a 7 minute movie. They can make better use of their time.

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