Customer Success is meant to be a proactive effort and look to the future of what you can accomplish together with your clients. At ACD/Labs, our Customer Success Program supports our belief that the real measure of client satisfaction is in the longevity of the relationship, and a customer’s willingness to advocate for and continue future business with the company.
After almost two decades with the company herself, Sherry interviewed several of her colleagues about what made them choose to work at ACD/Labs, if they enjoy it here (obviously!), and what makes them stay. Read on for a look at the employee satisfaction at ACD/Labs.
Do you always update your software programs as soon as the next release is available? Read on for a customer story about why updating to the newest release is important, not to mention the importance of always checking your own work!
Chemical nomenclature may seem like a simplistic chemistry discipline; a requirement of every chemical pursuit that is often overlooked for the vital importance it plays. Here we discuss the legacy of our contribution to the field of chemical nomenclature - ACD/Name - and take a look at what has changed in the field of chemical naming over the past two decades.
When naming chemical compounds, there are a myriad of correct names that accurately describe the structure. N-methyl-3-phenyl-3-[4-(trifluoromethyl)phenoxy]propan-1-amine, fluoxetine, or Prozac—they can all be interpreted as the same compound. But is there a “more correct” name? There wasn’t, until recently…