Customer Success is meant to be a proactive effort and look to the future of what you can accomplish together with your clients. At ACD/Labs, our Customer Success Program supports our belief that the real measure of client satisfaction is in the longevity of the relationship, and a customer’s willingness to advocate for and continue future business with the company.
A software demonstration is a great opportunity to learn about the features and capabilities of the software you are interested in and find out if it meets your needs. A successful demo helps you make an informed decision about whether the software is right for your specific challenges. But, how can your team prepare for a technical software demo to get the most value out of it?
When Widener University switched to online teaching, Chemistry Professor Scott van Bramer turned to online tools as a way to continue educating his students. ACD/Method Selection Suite provided the answer to help his students run virtual experiments, and exposed them to the type of software they will see in their eventual workplaces.
Norman Aubry, a long time user of our NMR software, shares his experiences with ACD/Labs over the past 25+ years.
Do you always update your software programs as soon as the next release is available? Read on for a customer story about why updating to the newest release is important, not to mention the importance of always checking your own work!
We interviewed past attendees of our user group meetings and symposia to better understand the value these meetings bring. Read on for their insightful responses!
At ACD/Labs we have assembled an extraordinary amount of experience in helping scientists and their organizations get maximum value from their analytical data. Not only by helping extract answers from data efficiently, but also enabling customers to store the knowledge gained in a scientifically intuitive manner with the context of the original experiment to maximize its value in future review and re-use. How is analytical data viewed in your organization, or are you scared to ask?
In 2017 we conducted our first formal customer service oriented survey. Completed by 482 industry professionals working in pharmaceuticals, academia, agrosciences, life science, and chemicals and materials science, our survey explored satisfaction with ACD/Labs’ support, responsiveness, employee knowledge, and overall software quality. A summary of the results is presented here.
We talk to a team at Dow AgroSciences about their decision to make changes in their laboratory to enable more efficient screening of method parameters. Using ACD/Labs’ method development software in their process enabled the team to implement a systematic approach to method development.
Professor Marcel Jaspars, head of the Marine Biodiscovery Centre at the University of Aberdeen, and leader of the PharmaSea project, is featured in this video outlining his team's research methodologies, and their unexpected discoveries related to the treatment of Epilepsy and Alzheimer’s.