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February 2018

PANIC 2018: Making NMR More Accessible and Managing the Knowledge We Collect

Do you ever look back at retro versions of modern day technology to see how far we’ve come in terms of development? Lately I’ve been doing a lot of that. As we wind down from PANIC and ramp up for ENC, I’ve been considering both our progress in NMR software capabilities and how much potential is still out there. At PANIC (Practical Applications of NMR in Industry Conference), which took place in La Jolla, California this year, NMR instrumentation was discussed in a similar context. Since its invention in the late 1940’s, NMR has become a robust analytical technique with... Read more →

Results Are In: 2017 Customer Survey

In 2017 we conducted our first formal customer service oriented survey. Completed by 482 industry professionals working in pharmaceuticals, academia, agrosciences, life science, and chemicals and materials science, our survey explored satisfaction with ACD/Labs’ support, responsiveness, employee knowledge, and overall software quality. A summary of the results is presented here. Read more →